Refund and Returns Policy
Effective Date: January 17, 2025

At Goldensparrkle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return and refund process. Please read our Refund and Returns Policy carefully to understand your rights and the steps involved in returning an item.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused, and undamaged condition.
  • The item must be returned within 30 days of the delivery date.
  • The item must be in its original packaging (e.g., jewelry box, protective wrapping, etc.).
  • The item must not be a final sale or customized product (such as engraved or personalized items). These items are non-returnable.

If you received a defective or damaged item, please refer to the Damaged or Defective Items section below.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@goldensparrkle.com or call 770-574-2081 to notify us of your return request. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number. This is required to process your return and ensures that your return is handled efficiently.

  3. Package Your Return: Securely package the item(s) to prevent any damage during the return shipping. Include the original packaging, receipt, and any included accessories (such as certificates or warranties).

  4. Ship the Item Back: Return the item(s) using a tracked shipping service. You are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a service that provides tracking and insurance to ensure the item reaches us safely.

  5. Return Address: Send your return to the following address:

    Goldensparrkle
    35 Levi Patterson Rd
    Waco, Georgia
    United States

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. The refund will include the full price of the item(s) purchased, minus any applicable shipping fees. Please note that the processing time for refunds may take 5-7 business days after we receive the returned item.

  • Shipping Costs: If you received free shipping on your order, the original shipping cost may be deducted from your refund if the return is not due to a defect or error on our part.
  • Custom or Personalized Items: Please note that customized or engraved items are not eligible for a refund or return unless they are defective or damaged.

4. Damaged or Defective Items

If your item arrives damaged or is defective, please contact us immediately at info@goldensparrkle.com. Include your order number, a description of the damage or defect, and clear photos of the item and packaging.

  • Defective or Damaged Returns: If the damage or defect occurred during shipping or due to a manufacturing error, we will cover the return shipping costs and provide you with a full refund or a replacement item.

  • Incorrect Items: If we shipped you the wrong item, we will correct the order and cover any return shipping costs.

5. Exchanges

We do not offer direct exchanges for items. If you would like to exchange an item for a different size, color, or style, please return the original item following the steps above and place a new order for the desired item.

6. Final Sale Items

Certain items are final sale and are not eligible for return or refund. These items include, but are not limited to:

  • Customized or personalized products (e.g., engraved jewelry).
  • Sale or clearance items.
  • Gift cards.

7. Customer Responsibility

Please ensure that all returns are shipped in a secure and insured package. Goldensparrkle is not responsible for any lost, stolen, or damaged items during the return shipping process. We recommend using a tracked service for your return.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to make purchases on our website, you accept the revised policy.

9. Contact Us

If you have any questions regarding this Refund and Returns Policy, or if you need assistance with a return, please contact our customer service team:

Goldensparrkle
Phone: 770-574-2081
Email: info@goldensparrkle.com
Website: https://goldensparrkle.com
Address: 35 Levi Patterson Rd, Waco, Georgia

Thank you for shopping with Goldensparrkle. We value your satisfaction and are here to assist you with any questions or concerns you may have.