Shipping Policy
Effective Date: January 17, 2025
At Goldensparrkle, we strive to provide our customers with fast, reliable, and affordable shipping. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website goldensparrkle.com. Please review the details below to ensure a smooth and efficient shopping experience.
1. Shipping Locations
We currently ship to addresses within the United States. At this time, we do not offer international shipping, but we may expand our shipping options in the future.
2. Processing Time
- All orders are typically processed within 1-3 business days of receipt. Business days do not include weekends or holidays.
- If your order is placed during a high-volume sales period (such as holidays or promotions), processing may take longer than usual. We will notify you via email if there are any delays with your order.
- After your order has been processed, it will be handed over to the carrier for delivery.
3. Shipping Methods and Delivery Times
We offer a range of shipping options to suit your needs. The available shipping methods and their associated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Please note: Delivery times are estimates and may vary depending on factors such as weather, holidays, and carrier delays.
4. Shipping Costs
Shipping costs will be calculated at checkout based on the shipping method selected and the delivery address. You will see the total shipping cost before finalizing your purchase. We may offer free shipping promotions from time to time, so please check our website for any current offers.
5. Order Tracking
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. If you do not receive tracking information, please contact us at info@goldensparrkle.com for assistance.
6. Shipping Delays
While we strive to fulfill all orders in a timely manner, shipping delays can occur due to factors outside of our control, such as:
- Weather conditions
- Carrier delays
- Customs processing (if applicable)
- High demand or busy periods (e.g., holidays)
If your order is delayed, we will do our best to provide updated delivery information and help resolve any issues.
7. Incorrect Address or Shipping Information
It is your responsibility to provide accurate and complete shipping information at the time of order. Goldensparrkle is not responsible for orders that are delayed or lost due to incorrect or incomplete shipping details provided by the customer. Please double-check your shipping address before completing your purchase.
If you realize there is an error in your shipping information after placing an order, please contact us immediately at info@goldensparrkle.com. We will make every effort to correct the information before your order ships, but we cannot guarantee that changes can be made once the order is processed.
8. Missing or Lost Packages
Once your order has been shipped and the carrier takes possession of it, Goldensparrkle is not responsible for any lost or stolen packages. However, we will assist you in filing a claim with the carrier if necessary.
If your package does not arrive as expected, please contact the carrier directly with your tracking number. If you need additional assistance, feel free to reach out to us at info@goldensparrkle.com.
9. P.O. Boxes and APO/FPO Addresses
We do not currently ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical address when placing your order.
10. Order Modifications and Cancellations
Once your order has been placed and processed, we are unable to modify or cancel it. If you need to make changes to your order, please contact us as soon as possible. If the order has not yet shipped, we will do our best to accommodate your request. However, we cannot guarantee that changes can be made once the order has been processed.
11. Return Shipping
If you need to return an item, please review our Refund and Returns Policy for more information about return instructions. You will be responsible for return shipping costs unless the item is defective or incorrect.
12. Customer Service
If you have any questions about shipping, please contact our customer service team at:
Goldensparrkle
Phone: 770-574-2081
Email: info@goldensparrkle.com
Website: https://goldensparrkle.com
Address: 35 Levi Patterson Rd, Waco, Georgia
Thank you for choosing Goldensparrkle! We look forward to delivering your jewelry promptly and providing a great shopping experience.
